- Stand up straight when you speak on the phone
- If you have been caught off guard by the call because you weren’t expecting it , don’t be afraid to ask to reschedule .
- Smile .
- Wait for the other person to finish speaking before launching into what they have to say .
- If you don’t understand what the person is saying , ask them to repeat it .
- When you are on the phone , you are on the phone .
- Make sure you are in a quiet place to conduct your phone call .
- Be aware of the other person’s voice .
- Only have one conversation at a time .
- Focus on what the other person is saying .